Why booking with us?
At AllProTours we believe our Guests are looking for the best option available in regards safety, quality and fun, but above all, at the lowest rates. Our excursions are designed to deliver the best value by avoiding the high commissions of intermediaries such as some Cruise Lines. Our experience of more than 10 years in the industry guarantees our Guests Total Satisfaction.
How can I make a reservation?
We are currently working to up-grade our web site with Reservations modules in order to deliver a much more efficient booking process and making your search for an excursion a friendly experience. While such changes are accomplished, we kindly ask you to contact us by Chat Online, e-mail or thru our Toll Free Number in order to process your reservation. You will be requested for a credit card in order to guarantee your booking and will be immediately provided with a Confirmation Code for your activity. Upon your arrival, you will be able to pay either cash or with any major credit card (Visa, Master Card or American Express).
Can I modify my guaranteed reservation without extra charge?
Yes, you can. If it is necessary, you can contact us up to 24 hours before your arrival date and we will gladly assist you to modify your reservation penalty free.
Is there any risk involved of missing my ship, if I decide to purchase an excursion thru an Independent Tour Operator, instead doing it thru my Cruise Line?
No, there is not such risk at all. We are fully aware that while vacationing, you want to enjoy every single minute without concerns and thanks to our long experience in the business, we know the exact schedule, arrival and departure time of every single cruise ship. Because of this, we have available on daily basis, three different departures which perfectly match your needs, in order to make sure you will be back on board your vessel with plenty time before set sailing. If you have any question about this while making a reservation, we will happily assist you to plan your trip.
If I choose to book thru AllProTours, where should I go and how difficult is to find your meeting point?
Our meeting points at every destination are conveniently located and most of the time walking distance from your cruise ship pier to ensure you will have no problem to meet us while saving extra money, as will not need to hire a Taxi (if applicable). If you are staying at a Resort, a pick-up service maybe available for certain excursions. Once you have completed your reservation process, we will provide you with detailed meeting directions and a map where to find us.
How long before my arrival should I make my reservation?
Our excursions are very popular once the most of them are unique activities, reason why is not difficult to find them sold out, especially during the peak seasons or holidays. We strongly recommend you to verify availability at least one week before your departure from home, in order to guarantee your participation on any of our tours.
Nevertheless, it is quite common that some travelers can't plan their trip until the very last minute. Therefore, you have the option of booking with us up to 24 hours before your arrival.
What is the cancellation policy on a guaranteed reservation?
Being flexible before our Guests needs is one of our main goals, as we know there are always situations out of your control. Because of this, we accept cancellations without any restriction up to 48 hours before your arrival.
What happens if the weather conditions affect my excursion, my cruise ships doesn't arrive on time or misses the port? Will I lose my Money?
Besides your amusement; your total satisfaction and safety are paramount to us. Therefore, in the event weather conditions don't allow the regular development of an excursion and if it is impossible for you to modify your participation date or departure time, you booking will be automatically cancelled with no penalty. In the case your cruise ship arrives late or misses the port, you are protected by the same refund criteria.